Help when you need it

We are here to help you get the most out of RouteOS.

Documentation

Guides and walkthroughs to help you set up and use the system.

Contact Support

Reach out with questions or issues. We will respond as quickly as possible.

Pre-sales Help

Not yet a customer? We can guide you before you get started.

Questions before you buy

RouteOS is built for transport operators including chauffeur companies, airport transfer services, taxi firms and courier businesses. If you manage bookings, quotes, drivers or vehicles, RouteOS can help. Book a demo and we will assess your needs.

Yes. We offer demos and trial periods so you can see how the platform works with your business before making a decision.

Basic setup involves entering your business details, adding vehicles and pricing rules, and connecting your booking pages. We provide documentation and support to help you through every step.

Yes. We can help you migrate from existing booking systems or manual processes. Contact us to discuss your current setup and we will plan the transition together.

Setup and existing customer help

Most businesses can be up and running within a few days. More complex setups with multiple vehicles, routes and pricing rules may take a little longer, and we will support you throughout.

Yes. RouteOS allows you to customise the look and feel of your booking pages, including colours, branding and layout, to match your existing website.

We provide ongoing support via email for all plans. Growth and Agency plans include priority support with faster response times.

You can contact our support team via email or through the contact page. We aim to respond to all queries as quickly as possible and keep you updated on resolution progress.

What to expect

Email Support

Available during business hours. We aim to respond within one business day for standard queries.

Onboarding Help

Available for all new customers. We guide you through setup and configuration to get you running smoothly.

Urgent Issues

For critical issues affecting live bookings, we prioritise your request and respond as quickly as possible.